The Central Government has notified the Grievance Redressal Rules, 2026, under the Viksit Bharat – Guarantee for Rozgar and Ajeevika Mission (Gramin), known as VB-G RAM G. The rules establish a structured system for receiving, examining and resolving complaints connected with the implementation of the scheme.
The Ministry of Rural Development announced the notification on November 2, 2026. The new framework aims to make the complaint process more accessible, transparent and accountable for rural households and other citizens raising concerns about the scheme.
Editorial Insight
Key Highlights
Important points readers should notice.
Issue/Event: Government notifies Grievance Redressal Rules, 2026, under the VB-G RAM G Act.
Location: India.
Authority/Organisation: Ministry of Rural Development and State Governments.
Action Taken: Multi-tier complaint mechanism introduced with enquiry, resolution, escalation and appeal provisions.
Impact: Rural households and citizens receive a defined process for raising and tracking complaints related to scheme implementation.
Under the rules, State Governments will establish a multi-tier grievance redressal mechanism at the Gram Panchayat, Block and District levels. Designated Grievance Redressal Officers will be responsible for receiving complaints, registering them, conducting enquiries and communicating the outcome to complainants.
The rules prescribe specific timelines for handling grievances. An enquiry into a complaint is required to be completed within seven working days, while the grievance is to be resolved within 15 days from its receipt.
The framework also allows citizens to submit complaints through multiple channels. These include approaching the designated officer in person, sending complaints through Speed Post with proof of delivery, using the designated Digital Public Infrastructure for grievance redressal, or submitting complaints through telephone and helplines as decided by State Governments.
Editorial Analysis
Why This Matters
Time-bound complaint handling: The seven-working-day enquiry timeline and 15-day resolution period establish defined expectations for authorities handling grievances. Access for rural citizens: Complaints can be submitted in person, by Speed Post, through a designated digital platform or through telephone channels provided by State Governments. Greater administrative accountability: Designated officers at Gram Panchayat, Block and District levels will be responsible for handling complaints. Digital transparency: Registration numbers, acknowledgements and electronic tracking are intended to make complaint status and action taken easier to monitor. Escalation and appeals: Unresolved grievances can move to a higher authority, while the rules also provide an appeal mechanism against orders passed under the system.
A significant provision concerns the registration of complaints received offline. Grievances submitted in physical form at the Gram Panchayat, Block or District level must be entered into the designated digital platform on the day of receipt or, where that is not feasible, no later than the next working day.
The rules also provide that a complaint should not be refused registration merely because of its format, language, method of submission or a procedural deficiency. Once registered, the complainant should receive an acknowledgement containing the registration number, date of receipt and details of the receiving authority.
Digital tracking will cover the complaint from registration to final disposal. The platform is intended to record enquiry proceedings, findings and action taken, while enabling complainants and authorities to follow the status of unresolved matters.
If a grievance remains unresolved within 15 days, it must be escalated through the digital mechanism to the next higher level under the system established by the respective State Government. The escalated complaint will continue to be monitored electronically until it is disposed of.
The rules also provide an appeal mechanism against orders passed under the grievance redressal system. Appeals will be handled in accordance with the relevant provisions of Schedule I of the VB-G RAM G Act, 2025.
The new notification is intended to strengthen administrative accountability in the implementation of the rural employment scheme. Its effectiveness will depend on how quickly State Governments establish the required officers, institutional arrangements and digital systems at the grassroots level.
