The Department for Promotion of Industry and Internal Trade (DPIIT), under the Ministry of Commerce and Industry, has reported that it disposed of more than 99% of public grievances recorded under Special Campaign 6, according to an official update released on November 2, 2026.
The department also reported that it had closed approximately 83% of the identified electronic files as part of its effort to reduce administrative pendency and improve record management.
Editorial Insight
Key Highlights
Important points readers should notice.
Issue/Event: DPIIT reports progress in public grievance disposal and reduction of administrative pendency under Special Campaign 6.
Location: India.
Authority/Organisation: Department for Promotion of Industry and Internal Trade (DPIIT), Ministry of Commerce and Industry, with guidance from DARPG.
Action Taken: The department disposed of over 99% of public grievances, more than 80% of grievance appeals and closed around 83% of identified e-files as of October 28.
Impact: The campaign aims to improve administrative efficiency, record management, workplace cleanliness and responsiveness to citizens and businesses.
According to the Press Information Bureau, the figures were recorded as of October 28, 2026. DPIIT also reported disposal of more than 80% of public grievance appeals during the campaign.
The department addressed several categories of pending official references, including matters received from the Prime Minister's Office, the Cabinet, Inter-Ministerial Committee, Members of Parliament and State Governments.
As of October 28, more than 50% of references received from the Prime Minister's Office had been disposed of. Around 75% of references from the Cabinet, Inter-Ministerial Committee and State Governments had also been addressed.
Editorial Analysis
Why This Matters
Public grievance redressal is an important part of responsive administration. Delays in handling complaints and official references can affect citizens, businesses and organisations that depend on government services. DPIIT's reported progress highlights the role of administrative campaigns in identifying pending matters and improving the management of official records. The closure of electronic files is also important for digital governance because proper file management can improve the tracking, processing and archiving of government work. For businesses, efficient handling of official references and grievances can contribute to a more predictable administrative environment.
Special Campaign 6 was conducted from October 2 to October 31, 2026, following a preparatory phase held between September 15 and September 30. The exercise was implemented by DPIIT and its attached and subordinate offices under the guidance of the Department of Administrative Reforms and Public Grievances (DARPG).
The campaign focused on improving cleanliness in government workplaces, reviewing official records, closing unnecessary electronic files and reducing the backlog of pending references. It also aimed to strengthen administrative discipline and encourage timely disposal of public grievances.
DPIIT said the campaign had contributed to better workplace cleanliness, improved record management and a more organised working environment for officials and staff.
The reported progress is relevant to businesses and citizens who interact with government departments for approvals, registrations, policy-related matters and grievance redressal. Timely disposal of official references can help reduce delays in administrative processes.
However, the figures represent DPIIT's reported performance under this particular campaign. They should not be interpreted as the grievance-disposal rate of all government departments or as proof that every pending public complaint has been resolved satisfactorily.
The department has reiterated its commitment to institutionalising cleanliness and minimising pendency across its offices.
